If you have any questions about this policy, please contact our Customer Service Department; by postal mail at 3111 S. Valley View Suite S103, Las Vegas, NV 89102 or call our Toll free at 1-866-920-4577.
WHAT INFORMATION DO WE COLLECT?
We collect various types of information depending upon how you use our site.
When you order from us, we collect your name, billing address, shipping address, email address, phone number(s) and credit card number (with expiration date) or gift card number. We also gather information on the person who will receive any gift you send (e.g., that person’s name and address) and we will retain a record of your purchases.
When you become a Saponausa.com registered user, we collect your name, mailing address, email address, birth date and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt-in to our email content marketing programs.
Our primary goal in collecting personal information-including your first name, last name, purchase history, phone number(s), valid email and residential address and credit card data-is to provide you with a smooth, efficient, customized shopping experience and to let you know about offers that may be of interest to you.
When you submit a question to customer service, we need your email address to respond, and you also may provide us with additional information to help us answer your question.
WHAT ARE COOKIES AND DO WE USE THEM?
Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. At saponausa.com, we use persistent cookies to give you a more personalized shopping experience and to help you navigate our store more efficiently. We will use your information to enhance your site experience. However, you can use our site without accepting a persistent cookie. To do so, you should set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which gives you the opportunity to decide whether you want to accept it or not. In many instances, the Help button on your browser toolbar will tell you how you can take these steps.
Cookies can be used by a website to recognize you. But that does not necessarily mean any personal information is stored in the cookies. At saponausa.com, we store no personal information about you in the cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secured servers, and you need to provide a password to access it.
HOW DO WE USE YOUR INFORMATION?
We may use your information in a number of ways, including the following:
In order to serve you better, we may combine the information you provide us online, in our stores and through our catalogs. We use that information to improve your overall shopping experience.
To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.
For marketing and promotional purposes. For example, we send out email and direct mail to our online and store customers about products or events that we think may be of interest to them. We also may send you offer for discounts or free services (e.g., free gift wrap or shipping) on our site or in our stores.
DO WE SHARE YOUR INFORMATION? NO
Direct Mail or Telemarketing from Stores
If you shop at one of our Sapona retail stores and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:
Write to saponausa.com Customer Service 3111 S. Valley View Suite S103, Las Vegas, NV 89102, or
Call Customer Service toll-free at 1-866-920-4577 or
Email customer service at firstname.lastname@example.org
If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:
“NO MAIL OFFERS” (if you don’t want to receive offers by mail);
“NO PHONE OFFERS” (if you don’t want to receive offers by phone); or
“NO PHONE OR MAIL OFFERS” (if you don’t want to receive either).
Because customer lists often are prepared well in advance of an offering (sometimes 3-4 weeks before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.
IS MY INFORMATION SECURE?
saponausa.com has put in place various physical, electronic and managerial procedures to try to safeguard and secure the information we collect online. For example, private account and customer information is located on a secured server behind a firewall; it is not directly connected to the Internet. Encryption is a process by which a message or information is scrambled while it is in transit to saponausa.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient’s use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.
Please note however that while we implement many security measures on this site, 100% security cannot be guaranteed.
YOUR NEVADA PRIVACY RIGHTS
Nevada residents are entitled to ask us for a notice describing what categories of personal customer information saponausa.com share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a Nevada resident and would like a copy of this notice, please submit a written request to the following address: 3111 S. Valley View Suite S103, Las Vegas, NV 89102. In your request, please specify that you want a “Your saponausa.com Nevada Privacy Rights Notice.” Please allow 30 days for a response.